Practice Policies
Appointments: We ask that you arrive 10-15 minutes early for any paperwork or account updates to be completed. We also suggest scheduling follow-up appointments at the time you check out so you have a better selection of available appointments.
Late Appointments: If you arrive more than 15 minutes late for your appointment, you may lose your current appointment and be moved to a work-in status or we may need to reschedule your appointment.
No Show Appointments: If you fail to keep a scheduled appointment or cancel your appointment without 24 hours notice, the clinic reserves the option of charging you a fee for this missed appointment. Multiple no show appointments may result in your dismissal from the Clinic.
Appointment Reminders: Our office utilizes text messages and/or phone calls as the means of reminding you of your appointment time. If you do not wish to receive text messages please let the front office know.
Account Information: Please make sure our office has your correct address and phone number(s). It is extremely important we have good phone numbers for which to contact you. Please make sure you have given Emergency Contact information as well as completed Consent Forms. Our office usually makes bi-annual updates to our patient's accounts to ensure all information is correct. We appreciate your patience in this process.
Please bring your current Insurance Information/Card to each office visit. If you do not have your insurance information/card with you, you will be expected to pay for services in full at each visit until the information is provided.
Insurance and Health Plans: We participate or accept most insurance plans. Please call your insurance company to verify your provider's plan participation.
Fees and Account Balances: We expect payment at the time of service for Charges, Copays, Coinsurance, and any Deductible amounts due. Should you have a past due balance you will be expected to pay that amount at time of service unless you have made prior payment arrangements.
Billing Inquiries: If you have a question about your bill or need to make payment arrangements, please contact our billing office at (903) 791-9120. Billing office hours are Monday through Friday from 9:00 AM to 4:00 PM.
Disability and FMLA forms: We charge a fee for completion of each form.
Telephone Calls: Phone calls are returned as quickly as possible and in the order they are received. Generally you can expect to receive a return call within the same day. At times, due to high call volume, it may be up to 24 hours before receiving a returned phone call. When leaving messages, please make sure you leave your name, date of birth, and a phone number for us to reach you.
Medication Refills: Please have your Pharmacy fax your medication refill request(s) to our fax line (903) 791-9135. Please allow 24-48 hours for us to complete your request.